jokiqq Platform Privacy Notice
This page describes what data we collect when you use jokiqq and how we keep that data protected. We at jokiqq take your privacy seriously. We collect only the information necessary to set up your account, process payments, comply with local laws, and improve our service. We do not sell your personal information to third parties.
Our jokiqq privacy policy applies to all users across our supported jurisdictions. If you access jokiqq from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported location, this policy governs how we handle your information. We comply with applicable local data-protection laws and maintain standard security practices to protect your account and payment details.
Please read this notice carefully before creating a jokiqq account. By using our platform, you consent to the practices described here. If any term conflicts with local law in your jurisdiction, the local law takes precedence.
What data we collect on jokiqq
We at jokiqq collect personal data in several categories. During account registration, we collect your full name, date of birth, phone number, email address, and your choice of password. We also collect your residential address for account verification and anti-fraud checks. These details are required to open an account on jokiqq.
For payment processing, we collect details related to your chosen payment method. If you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID and timestamp. If you use bank transfer via mobile banking, local payment, online payment, or e-wallet, we record your bank account holder name and the transaction ID. We do not store your full bank account number — only the last four digits for your reference.
Before your first withdrawal from jokiqq, we require identity verification. You upload a government-issued ID (Indonesian national ID, passport, or driving license). We store a copy of this document securely and use it only to verify your identity and comply with anti-money-laundering regulations. We do not use it for any other purpose.
Our jokiqq platform also collects behavioural data. We record which games you play, how long you play, your deposit and withdrawal history, and any support tickets you open. This data helps us understand how users interact with our platform and improve our service. We do not use this data to track you outside of jokiqq.
Data we collect on jokiqq
- Account details: name, date of birth, phone, email, residential address
- Payment information: transaction IDs, payment method type, timestamps
- Identity documents: copy of government ID for verification purposes
- Behavioural data: games played, session duration, deposit and withdrawal history
- Support interactions: messages sent to our help team and resolutions provided
How we use your data on jokiqq
We at jokiqq use your data for the following purposes. First, to set up and maintain your account — we need your name, email, and phone number to contact you. Second, to process deposits and withdrawals — we use payment method details to route funds correctly. Third, to comply with local law — we use identity verification data to satisfy anti-money-laundering and know-your-customer (KYC) requirements.
We also use your data to detect and prevent fraud. If we notice unusual activity on your jokiqq account (for example, multiple login attempts from different countries in a short time), we may contact you to verify that the activity is legitimate. Your account may be temporarily suspended during this verification to protect your funds.
Our jokiqq platform uses behavioural data to improve our service. We analyze which features are most popular, which games have the highest engagement, and where users encounter problems. We do not use this data to build profiles of individual users for marketing purposes — only to understand overall platform usage patterns.
Third-party processors and data location on jokiqq
Our jokiqq platform works with third-party service providers. Payment processors like mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment handle your e-wallet deposits. Banks like online payment, e-wallet, mobile banking, and local payment process direct transfers. These providers have their own privacy policies and security measures. We do not control their operations, but we require them to meet our data-protection standards in their contracts.
Our jokiqq servers may be located outside your jurisdiction. Data stored on our servers is protected by encryption (HTTPS / TLS) during transmission and encrypted at rest in storage. We maintain redundant backups to prevent data loss. If a data breach occurs, we notify affected users and regulatory authorities as required by law.
We at jokiqq retain your data only as long as necessary. After you close your account, we keep your data for six months to resolve any outstanding disputes or payment issues. After that period, we delete or anonymize your personal information except where local law requires us to retain it for compliance purposes.
Your rights and choices on jokiqq
You have the right to access your personal data on jokiqq. Contact our support team with a request, and we will provide you with a copy of all data we hold about you. We typically respond within five business days. You can also download your account history (including all transactions) directly from your jokiqq account under "Settings" — "Data Export."
You can request correction of inaccurate data. If your name or address is wrong in our jokiqq records, email our support team and we will update it. You can request deletion of your data, subject to legal and compliance requirements. If you have outstanding account balance or pending disputes, we must retain your data until those matters are resolved.
We at jokiqq allow you to control how we communicate with you. In your account settings, you can adjust email and SMS notification preferences. You can opt out of marketing emails while remaining subscribed to essential account notifications (security alerts, payment confirmations, support responses). You cannot opt out of account-security communications.
Cookies and tracking on jokiqq
Our jokiqq website and app use cookies and similar tracking technologies. Cookies are small files stored on your device that help us recognize you when you return. We use them to keep you logged in, remember your preferences, and measure how our site is used. You can delete cookies from your device settings, but this may affect your jokiqq experience (for example, you may need to log in more frequently).
We do not use tracking pixels or third-party analytics on jokiqq beyond what is necessary for platform operation. We use basic analytics to understand traffic patterns and identify technical issues, but we do not track your activity outside of jokiqq.
Contact us about privacy on jokiqq
If you have questions about our privacy practices, need to report a data breach, or want to exercise your rights, contact our privacy team via the app help menu or email support. We aim to respond to privacy inquiries within five business days. For urgent data-security issues, mark your message as "Urgent" and we will prioritize it.
We at jokiqq may update this privacy notice periodically. Material changes (such as new data uses or third-party processors) are communicated at least 14 days in advance via email and the jokiqq app. Continued use of our platform after an update means you accept the updated policy.